How Yara optimized operations, improved their real-time visibility, and enhanced customer experience by combining Alpega TMS with Shippeo.
About Yara
Founded in 1905, Yara is a global leader in crop nutrition. The Norwegian company focuses on creating sustainable fertilizers for the agricultural industry, especially industrial Nitrogen. With over 17,000 employees, Yara operates in 150 countries and has an annual revenue of USD 12.9 billion, delivering 38.6 million tons of products each year.
Within Europe, Yara manages over 800,000 deliveries each year, requiring specialized and efficient supply chain management.
Watch Now: Interview with Yara
Hear directly from Pascal Lemal, Head of Transport & Operations Management Europe at Yara, in an interview from 2022’s Visibility Now event. Pascal explains how real-time logistics visibility helps Yara improve their delivery timeliness to meet the high expectations of their industrial customers.
The Challenge: Meeting high customer demands for real-time visibility
“Customer expectations can be very different. Industrial ones are very demanding when it comes to delivery performance, as a delivery failure will directly impact their operations.”
Pascal Lemal, Head of Transport & Operations Management Europe at Yara
For Yara’s customers, delivery performance is crucial to their success. A delivery failure can negatively impact on their operations, so to keep their customers happy, Yara has to ensure the timeliness of their deliveries.
With hundreds of thousands of deliveries each year, obtaining real-time visibility was a real challenge. Yara needed a solution that was able to integrate into its existing operations and was also easy to incorporate across its wide carrier pool.
The Solution: Combining the power of Alpega TMS with Shippeo logistics visibility solutions
“We are seeing more frequent ETA updates, which is important for us. Visibility goes along with ETA updates, and having more frequent ETA updates was our goal.”
Pascal Lemal, Head of Transport & Operations Management Europe at Yara
In Europe, Yara uses Alpega TMS, which provides a transport management solution that directly integrates with their SAP system. This helps all relevant stakeholders – carriers, drivers, customers, loading sites, and receivers – collaborate and track key delivery events.
To improve its ability to collect telematics and monitor real-time visibility, Yara chose Shippeo’s Cloud solution, which integrates with the Alpega TMS and enables Yara to track and monitor the progress of its shipments in real-time.
The results: greater accuracy, visibility, and customer satisfaction
“Thanks to weekly performance reports sent to carriers, we are able to sustain the solution with minimal effort and agree on tracking KPIs with the carriers.”
Pascal Lemal, Head of Transport & Operations Management Europe at Yara
By combining the real-time capabilities of Shippeo with the transport management of Alpega, Yara has been able to improve the accuracy of their delivery times and optimize their overall operational efficiency.
Yara’s customers have also benefited, reporting an increase in satisfaction by consistently and reliably having their deliveries arrive according to expectations.
Together, Alpega TMS and Shippeo have produced tangible results for Yara, greater accuracy in delivery times and attention to detail in overall transport management.
Explore further how Yara achieves enhanced logistics visibility and operational excellence through the collaboration between Alpega TMS and Shippeo by accessing this article.
